Outsource fulfillment Veendam

Outsource Your Fulfillment

You’re looking for a partner to handle your fulfillment, and we’re here to help! As a webshop owner experiencing annual growth, you find that sending orders takes too much time and comes at the expense of other important tasks. It’s time to switch to a fulfillment center that can take care of everything from A to Z. At HUSA Logistics, we understand the challenges you face as a webshop owner. That’s why we’re ready to take on your entire logistics operation, so you can focus on what really matters: You sell, we ship!

We don’t just do B2C fulfillment – we do much more. B2B, B2D, seasonal patterns, or unusual sizes and weights? All your inventory and orders in one clear dashboard. Useful tools to automate your shipping process and extensive shipping options for deliveries around the corner to the other side of the world. Fast, reliable, and completely under your control.

Save money on your storage and on every package you send with our competitive rates, which you can also combine with your own shipping contract. HUSA Logistics offers a complete fulfillment solution for e-commerce/webshops from its 66,500m2 warehouse in Veendam under the name Innostock.

Our facility in Veendam is specially equipped for large volumes, special sizes, B2B orders, and receiving import containers. Innostock leverages HUSA Logistics’ years of logistics experience.

Together with Innostock’s partner Innosend, we make package shipping simpler, more customer-friendly, and cheaper through smart Innosend shipping software and transparent rates. With Innostock, you can hand over your entire logistics operation worry-free.

Frequently Asked Questions

Delivery and Shipping

How quickly can you deliver to my end customer?
For Business to Consumer shipments within the Netherlands: orders placed before 18:00 will be delivered the next day. For large Business to Business shipments, it may take an extra day.

What are the standard delivery times for domestic and international shipments?
For Business to Consumer shipments within the Netherlands: orders placed before 18:00 will be delivered the next day. For international shipments within Europe, the standard delivery time is 72 hours.

What shipping options do you offer (e.g., standard, express)?
Innostock works with its partner Innosend, a shipping specialist. Innosend has competitive agreements with all major carriers (DHL/DPD/PostNL) and offers both standard and express options.

Returns

What are the costs for returning items?
Innostock can organize the return process for you as a webshop owner. Based on your expectations, we’ll agree on a competitive rate together.

Do you offer a return label service for my customers?
Innostock can organize the return process for you as a webshop owner in a way that suits you. And of course, you have continuous insight into the status of your returns.

Tracking and Insight

How does your Track and Trace system work?
Innostock uses Picqer as a Warehouse Management System, which provides insight into your inventory and incoming and outgoing orders. The track & trace of shipments is continuously available through our shipping partner Innosend’s portal.

Can I give my customers real-time updates about their shipments?
Absolutely, the track & trace of shipments is continuously available through our shipping partner Innosend’s portal.

What information is available in the Track and Trace system?
Innostock uses Picqr as a Warehouse Management System, which provides insight into your inventory and incoming and outgoing orders. All relevant information about your order or stock items is available there. The track & trace of shipments is continuously available through our shipping partner Innosend’s portal.

Integrations and Connections

What integrations/connections do you offer?
Innostock offers integrations with all major webshops and carriers. There are connections with Magento, Bol.com, Shopify, Lightspeed, WooCommerce, DPD, DHL, UPS, and PostNL.

Do you support my e-commerce platform (e.g., Shopify, WooCommerce, Magento)?
Innostock offers integrations with all major webshop platforms, such as Magento, Bol.com, Shopify, Lightspeed, and WooCommerce.

How does the integration process work with my existing systems?
During the onboarding process, we help you set up the connections free of charge so you can get started quickly.

Costs and Prices

What are the costs for storage and order processing?
Innostock offers a solution for everyone, with suitable options for webshops of all sizes. Do you want our efficient standard solutions or is something different better? B2B, B2D, seasonal products, or unusual sizes and weights? Our team is ready for you! Know what you’re paying for and avoid surprises with our simple, clear, and competitive rates.

Are there extra costs for handling peak periods or special requests?
Innostock offers many free flexible solutions, so much is possible within the standard rate. For truly special requests, we’re happy to discuss the costs.

What are the shipping costs for different destinations and weights?
Innostock works with its partner Innosend, a shipping specialist. Innosend has very competitive agreements with all major carriers (DHL/DPD/PostNL) and offers both standard and express options. With Innosend, you can choose the carrier that’s most economical for you per shipment!

Customer Service and Support

What support do you offer for my customers?
For questions about shipments, our shipping partner Innosend provides customer service.

How can I contact your customer service?
Our personal customer service is available for questions about our services.

Are there extra costs for customer service support?
Our personal customer service is available for questions about our services. There are no extra costs associated with this.

Inventory Management

How do you manage my products’ inventory?
Innostock uses Picqer as a Warehouse Management System, which provides continuous insight into your inventory and incoming and outgoing orders. All relevant information about your order or stock items is available there.

Can I get real-time insight into my stock levels?
Innostock uses Picqer as a Warehouse Management System, which provides continuous insight into your inventory and incoming and outgoing orders. All relevant information about your order or stock items is available there. Incoming stock is entered into the system the same day.

Do you offer inventory management services, such as restocking and quality control?
Innostock considers restocking and quality control as part of inventory management, so these are performed as part of our standard service.

Security and Reliability

How do you guarantee the security of my products in your warehouse?
Our warehouse is equipped with an alarm system and access doors can only be opened with a pass. We also work with a fixed team of reliable employees.

What are your procedures for quality control and error reduction?
We maintain strict receiving inspection so that only products meeting your quality requirements are stored for you. If anything isn’t in order, you’ll hear about it immediately.

Potential shipping errors are prevented because every shipment is checked before being sent out.

How do you handle damaged or lost products?

At your request, we perform inventory counts to discover any stock discrepancies. Damaged products are set aside and reported to you.